March 3, 2026
1. Identification of the Service Provider
The present website is owned and operated by Electronic Travel Authority SL, a company incorporated under the laws of Spain.
2. General Conditions and User Acceptance
2.1. In the context of these Terms and Conditions (“Terms”), references to “we”, “us”, or “our Company” pertain to Electronic Travel Authority SL. References to “you” or “the Customer” refer to the user who formalizes a service contract with us.
2.2. These Terms govern the use of this website and the contracting of services offered herein. Before confirming payment for our services, you must read, understand, and explicitly accept these Terms.
2.3. By clicking the acceptance box and confirming payment, you declare that you are of legal age, possess the legal capacity to enter into binding contracts, and provide an explicit and unequivocal acceptance of these Terms. This action formalizes the service contract between you and the Company, making these Terms legally binding.
2.4. Our Company reserves the right to revise these Terms at any time to accommodate new legislative requirements, business needs, or other interests. Any modifications will be published on this website and will be effective immediately. The version of the Terms applicable to your contract will be the one you accepted at the time of purchase.
2.5. These Terms are permanently accessible on this website for consultation. For any inquiries, you may contact our Customer Service Department via the email provided in Section 1.
2.6. The service contract may be executed in any language available on this website. In the event of any discrepancy or conflict between different language versions, the version in which the service was originally contracted shall be considered. For legal interpretation within Spanish jurisdiction, the Spanish version shall prevail.
3. Professional Authorizations
3.1. Canadian Immigration Services: Our Company includes a Regulated Canadian Immigration Consultant (RCIC) who is a member in good standing of the College of Immigration and Citizenship Consultants (CICC). An RCIC is an authorized representative under Canadian law legally permitted to provide advice and representation on Canadian immigration and citizenship matters.
3.2. Australian Immigration Services: Our Company is associated with and utilizes the services of a Registered Migration Agent (RMA) who is registered with the Office of the Migration Agents Registration Authority (OMARA) in Australia (MARN available upon request). This authorizes us to provide immigration assistance and services for visa applications to Australia in accordance with the Australian Migration Act 1958 and its regulations.
3.2. UK Immigration Services: Our Company includes a qualified Solicitor who is regulated by the Solicitors Regulation Authority (SRA) in the United Kingdom (SRA ID available upon request). This authorises us to provide legal assistance and services for visa and ETA applications to the UK in accordance with the Immigration Act 1971 and current UK Immigration Rules.
4. Description of Our Services
4.1. This website is owned and operated by a private agency and is not affiliated with, endorsed by, or part of any government.
4.2. Our primary service is to provide professional assistance and processing (“our Services”) to facilitate the acquisition of Electronic Travel Documents (“your order”) for foreign nationals.
These services include:
Electronic Travel Authorizations (e.g., ETA, ESTA, e-Visa): Official documents processed by the Immigration Authorities of the destination country.
Travel Health Declarations: Health forms required by certain countries for entry.
4.3. Our professional assistance services consist of:
Providing clear information and guidance for completing the application forms.
Reviewing applications for completeness and accuracy before submission.
Submitting the application on your behalf to the relevant government authorities.
Providing regular updates on the application status.
Delivering the final Electronic Travel Document to you via email upon its issuance by the government.
4.4. Ancillary Services: We may offer optional services, such as an “Express/Super Express Processing Fee”, for an additional cost to prioritize the handling and submission of your application.
4.5. Important Disclaimers:
* The final decision to approve or deny any Electronic Travel Document application rests solely with the government authorities of the destination country. We do not and cannot guarantee a successful outcome.
* Government authorities may require you to provide additional information or documentation during the process.
* It is your sole responsibility to review the issued Electronic Travel Document for any errors and ensure it matches your passport details. Please contact us immediately if you identify any discrepancies.
5. Contracting Process
5.1. Step 1: Application and Data Provision: Select the service you require and provide accurate, complete, and up-to-date personal data. You are only obligated to furnish the data strictly necessary for the application. If you provide us with personal data of third parties (e.g., family members), you warrant that you have obtained their prior consent to do so. For more details, please see our Privacy Policy.
5.2. Step 2: Review and Payment: Choose your preferred payment method. The total cost, including our service fees and any applicable government fees, will be clearly displayed. Before confirming payment, you must tick a box to confirm you have read and accepted these Terms and our Privacy Policy.
5.3. Formalization of the Contract: The service contract is formalized once your payment is successfully processed. You will receive a confirmation email detailing the services contracted. The provision of our services commences immediately upon this confirmation, as per your express request.
6. Costs, Taxes, and Payment
6.1. All costs will be clearly displayed on the payment page before you finalize your purchase. The total amount includes our private service fee and the mandatory fees charged by the relevant government authorities. All prices displayed are inclusive of applicable taxes (such as VAT/IVA).
6.2. Our service fees may be updated periodically. Such changes will not affect orders that have already been confirmed. Government-levied fees are subject to change without notice, which is beyond our control.
6.3. We accept the payment methods specified on our website. By providing payment details, you confirm that you are the legitimate holder of the card or payment account.
6.4. We are not responsible for any additional charges, such as foreign exchange fees or surcharges, imposed by your bank or card issuer.
7. Right of Withdrawal (Derecho de Desistimiento)
7.1. In accordance with Spanish consumer law, you generally have the right to withdraw from an online service contract within 14 calendar days without giving any reason.
7.2. EXCEPTION: This right of withdrawal does not apply to the provision of services once the service has been fully performed. Our service includes the processing and submission of your application, which typically begins immediately after your payment is confirmed, upon your express request and consent.
7.3. By accepting these Terms and confirming your payment, you expressly request the immediate commencement of our services and acknowledge that once your application processing starts and/or is submitted to the government authorities on your behalf, the service is considered ongoing/fully performed. Consequently, you will lose your right of withdrawal at that point.
8. Limitation of Liability
8.1. The Company shall not be liable for circumstances beyond our reasonable control, including but not limited to:
* The approval, denial, or revocation of an Electronic Travel Document by a government authority.
* The rejection of an application due to incorrect, incomplete, or fraudulent information provided by you. * Delays in processing caused by government systems or authorities.
* Denial of entry into a destination country by immigration officials, even with a valid Electronic Travel Document.
* Refusal of boarding by an airline due to discrepancies between your travel document and passport.
8.2. Our liability shall be strictly limited to the total amount paid by you for our services. We shall not be liable for any indirect or consequential damages, such as lost flights, accommodation costs, or other travel-related expenses.
8.3. It is the parents’ or legal guardians’ responsibility to supervise the internet usage of minors. The Company is not liable if a minor contracts our services without the necessary legal capacity.
9. Data Protection
9.1. The processing of your personal data is governed by our Privacy Policy, which is an integral part of these Terms.
9.2. We comply with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and the Spanish Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales (LOPDGDD).
10. Applicable Law, Dispute Resolution, and Jurisdiction
10.1. These Terms and the contractual relationship between you and the Company shall be governed by and interpreted in accordance with the laws of Spain.
10.2. Online Dispute Resolution: In compliance with EU regulations, we inform you that the European Commission provides an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers may submit their claims through this platform.
10.3. Jurisdiction: For any disputes arising from this contract, if the Customer is a consumer residing within the European Union, the competent courts shall be those of the consumer’s place of residence or domicile. In all other cases, the parties submit to the exclusive jurisdiction of the courts and tribunals of the city of Madrid, Spain.