3 de março de 2026
1. Identificação do provedor de serviços
The present website is owned and operated by Electronic Travel Authority SL, a company incorporated under the laws of Spain.
2. Condições gerais e aceitação do usuário
2.1. In the context of these Terms and Conditions (“Terms”), references to “we”, “us”, or “our Company” pertain to Electronic Travel Authority SL. References to “you” or “the Customer” refer to the user who formalizes a service contract with us.
2.2. Estes Termos regem o uso deste site e a contratação dos serviços aqui oferecidos. Antes de confirmar o pagamento de nossos serviços, você deve ler, compreender e aceitar explicitamente estes Termos.
2.3. Ao clicar na caixa de aceitação e confirmar o pagamento, você declara que é maior de idade, possui capacidade legal para firmar contratos vinculantes e fornece uma aceitação explícita e inequívoca destes Termos. Essa ação formaliza o contrato de serviço entre você e a Empresa, tornando estes Termos juridicamente vinculantes.
2.4. Nossa Empresa se reserva o direito de revisar estes Termos a qualquer momento para acomodar novas exigências legislativas, necessidades comerciais ou outros interesses. Quaisquer modificações serão publicadas neste site e entrarão em vigor imediatamente. A versão dos Termos aplicável ao seu contrato será aquela que você aceitou no momento da compra.
2.5. Estes Termos permanecem acessíveis neste site para consulta a qualquer momento. Em caso de dúvidas, entre em contato com nossa Central de Atendimento ao Cliente através do e-mail indicado na Seção 1.
2.6. O contrato de prestação de serviços poderá ser celebrado em qualquer um dos idiomas disponíveis neste site. Em caso de divergência ou conflito entre as versões em diferentes idiomas, prevalecerá a versão do idioma no qual o serviço foi originalmente contratado. Para fins de interpretação legal sob a jurisdição espanhola, a versão em espanhol terá precedência.
3. Autorizações profissionais
3.1. Canadian Immigration Services: Our Company includes a Regulated Canadian Immigration Consultant (RCIC) who is a member in good standing of the College of Immigration and Citizenship Consultants (CICC). An RCIC is an authorized representative under Canadian law legally permitted to provide advice and representation on Canadian immigration and citizenship matters.
3.2. Australian Immigration Services: Our Company is associated with and utilizes the services of a Registered Migration Agent (RMA) who is registered with the Office of the Migration Agents Registration Authority (OMARA) in Australia (MARN available upon request). This authorizes us to provide immigration assistance and services for visa applications to Australia in accordance with the Australian Migration Act 1958 and its regulations.
3.2. UK Immigration Services: Our Company includes a qualified Solicitor who is regulated by the Solicitors Regulation Authority (SRA) in the United Kingdom (SRA ID available upon request). This authorises us to provide legal assistance and services for visa and ETA applications to the UK in accordance with the Immigration Act 1971 and current UK Immigration Rules.
4. Descrição de nossos serviços
4.1. Este site é de propriedade e operado por uma agência privada e não é afiliado, endossado ou faz parte de nenhum governo.
4.2. Our primary service is to provide professional assistance and processing (“our Services”) to facilitate the acquisition of Electronic Travel Documents (“your order”) for foreign nationals.
These services include:
Electronic Travel Authorizations (e.g., ETA, ESTA, e-Visa): Official documents processed by the Immigration Authorities of the destination country.
Travel Health Declarations: Health forms required by certain countries for entry.
4.3. Our professional assistance services consist of:
Providing clear information and guidance for completing the application forms.
Reviewing applications for completeness and accuracy before submission.
Submitting the application on your behalf to the relevant government authorities.
Providing regular updates on the application status.
Delivering the final Electronic Travel Document to you via email upon its issuance by the government.
4.4. Ancillary Services: We may offer optional services, such as an “Express/Super Express Processing Fee”, for an additional cost to prioritize the handling and submission of your application.
4.5. Important Disclaimers:
* The final decision to approve or deny any Electronic Travel Document application rests solely with the government authorities of the destination country. We do not and cannot guarantee a successful outcome.
* Government authorities may require you to provide additional information or documentation during the process.
* It is your sole responsibility to review the issued Electronic Travel Document for any errors and ensure it matches your passport details. Please contact us immediately if you identify any discrepancies.
5. Fluxo de contratação
5.1. Step 1: Application and Data Provision: Select the service you require and provide accurate, complete, and up-to-date personal data. You are only obligated to furnish the data strictly necessary for the application. If you provide us with personal data of third parties (e.g., family members), you warrant that you have obtained their prior consent to do so. For more details, please see our Privacy Policy.
5.2. Step 2: Review and Payment: Choose your preferred payment method. The total cost, including our service fees and any applicable government fees, will be clearly displayed. Before confirming payment, you must tick a box to confirm you have read and accepted these Terms and our Privacy Policy.
5.3. Formalization of the Contract: The service contract is formalized once your payment is successfully processed. You will receive a confirmation email detailing the services contracted. The provision of our services commences immediately upon this confirmation, as per your express request.
6. Custos, impostos e pagamentos
6.1. Todos os custos serão exibidos de forma clara na página de pagamento antes da finalização do pedido. O valor total compreende nossa taxa de serviço privado e as taxas obrigatórias cobradas pelas autoridades governamentais competentes. Todos os preços indicados incluem os impostos aplicáveis (como o IVA).
6.2. Nossas taxas de serviço podem ser atualizadas periodicamente. Essas alterações não afetarão os pedidos que já tenham sido confirmados. As taxas cobradas pelo governo estão sujeitas a alterações sem aviso prévio, o que está fora do nosso controle.
6.3. Aceitamos os métodos de pagamento especificados em nosso site. Ao fornecer detalhes de pagamento, você confirma que é o titular legítimo do cartão ou da conta de pagamento.
6.4. Não nos responsabilizamos por quaisquer cobranças adicionais, como taxas de câmbio ou sobretaxas, impostas por seu banco ou emissor do cartão.
7. Direito de desistência (Derecho de Desistimiento)
7.1. De acordo com a lei do consumidor espanhola, o usuário geralmente tem o direito de rescindir um contrato de serviço on-line no prazo de 14 dias corridos, sem apresentar qualquer motivo.
7.2. EXCEPTION: This right of withdrawal does not apply to the provision of services once the service has been fully performed. Our service includes the processing and submission of your application, which typically begins immediately after your payment is confirmed, upon your express request and consent.
7.3. By accepting these Terms and confirming your payment, you expressly request the immediate commencement of our services and acknowledge that once your application processing starts and/or is submitted to the government authorities on your behalf, the service is considered ongoing/fully performed. Consequently, you will lose your right of withdrawal at that point.
8. Limitação de responsabilidade
8.1. The Company shall not be liable for circumstances beyond our reasonable control, including but not limited to:
* The approval, denial, or revocation of an Electronic Travel Document by a government authority.
* The rejection of an application due to incorrect, incomplete, or fraudulent information provided by you. * Delays in processing caused by government systems or authorities.
* Denial of entry into a destination country by immigration officials, even with a valid Electronic Travel Document.
* Refusal of boarding by an airline due to discrepancies between your travel document and passport.
8.2. Nossa responsabilidade será estritamente limitada ao valor total pago pelo usuário por nossos serviços. Não seremos responsáveis por quaisquer danos indiretos ou consequentes, como perda de voos, custos de acomodação ou outras despesas relacionadas a viagens.
8.3. It is the parents’ or legal guardians’ responsibility to supervise the internet usage of minors. The Company is not liable if a minor contracts our services without the necessary legal capacity.
9. Proteção de dados
9.1. The processing of your personal data is governed by our Política de privacidade, which is an integral part of these Terms.
9.2. We comply with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and the Spanish Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales (LOPDGDD).
10. Lei Aplicável, Resolução de Disputas e Jurisdição
10.1. Estes Termos e a relação contratual entre o usuário e a Empresa serão regidos e interpretados de acordo com as leis da Espanha.
10.2. Online Dispute Resolution: In compliance with EU regulations, we inform you that the European Commission provides an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers may submit their claims through this platform.
10.3. Jurisdiction: For any disputes arising from this contract, if the Customer is a consumer residing within the European Union, the competent courts shall be those of the consumer’s place of residence or domicile. In all other cases, the parties submit to the exclusive jurisdiction of the courts and tribunals of the city of Madrid, Spain.