3 marzo 2026
1. Identificazione del fornitore di servizi
The present website is owned and operated by Electronic Travel Authority SL, a company incorporated under the laws of Spain.
2. Condizioni generali e accettazione dell'utente
2.1. In the context of these Terms and Conditions (“Terms”), references to “we”, “us”, or “our Company” pertain to Electronic Travel Authority SL. References to “you” or “the Customer” refer to the user who formalizes a service contract with us.
2.2. Questi Termini disciplinano l'uso di questo sito web e la stipulazione dei servizi offerti in questo documento. Prima di confermare il pagamento per i nostri servizi, Lei deve leggere, comprendere e accettare esplicitamente questi Termini.
2.3. Cliccando la casella di accettazione e confermando il pagamento, dichiara che ha l'età legale, possiede la capacità legale di concludere contratti vincolanti e fornisce un'accettazione esplicita e inequivocabile di questi Termini. Questa azione formalizza il contratto di servizio tra Lei e l'Azienda, rendendo questi Termini legalmente vincolanti.
2.4. La nostra Azienda si riserva il diritto di revisionare questi Termini in qualsiasi momento per adattarsi ai nuovi requisiti legislativi, alle esigenze commerciali o ad altri interessi. Qualsiasi modifica sarà pubblicata su questo sito web e sarà effettiva immediatamente. La versione dei Termini applicabile al Suo contratto sarà quella che Lei ha accettato al momento dell'acquisto.
2.5. Questi Termini sono permanentemente accessibili su questo sito web per la consultazione. Per qualsiasi domanda, Lei può contattare il nostro Dipartimento di servizio clienti tramite l'email fornito nella Sezione 1.
2.6. Il contratto di servizio può essere eseguito in qualsiasi lingua disponibile su questo sito web. In caso di discrepanza o conflitto tra le diverse versioni linguistiche, sarà considerata la versione in cui il servizio è stato originariamente stipulato. Per l'interpretazione legale all'interno della giurisdizione spagnola, la versione spagnola prevarrà.
3. Autorizzazioni professionali
3.1. Canadian Immigration Services: Our Company includes a Regulated Canadian Immigration Consultant (RCIC) who is a member in good standing of the College of Immigration and Citizenship Consultants (CICC). An RCIC is an authorized representative under Canadian law legally permitted to provide advice and representation on Canadian immigration and citizenship matters.
3.2. Australian Immigration Services: Our Company is associated with and utilizes the services of a Registered Migration Agent (RMA) who is registered with the Office of the Migration Agents Registration Authority (OMARA) in Australia (MARN available upon request). This authorizes us to provide immigration assistance and services for visa applications to Australia in accordance with the Australian Migration Act 1958 and its regulations.
3.2. UK Immigration Services: Our Company includes a qualified Solicitor who is regulated by the Solicitors Regulation Authority (SRA) in the United Kingdom (SRA ID available upon request). This authorises us to provide legal assistance and services for visa and ETA applications to the UK in accordance with the Immigration Act 1971 and current UK Immigration Rules.
4. Descrizione dei nostri servizi
4.1. Questo sito web è di proprietà di un'agenzia privata che lo gestisce e non è affiliato ad alcun governo, né da esso approvato o parte di esso.
4.2. Our primary service is to provide professional assistance and processing (“our Services”) to facilitate the acquisition of Electronic Travel Documents (“your order”) for foreign nationals.
These services include:
Electronic Travel Authorizations (e.g., ETA, ESTA, e-Visa): Official documents processed by the Immigration Authorities of the destination country.
Travel Health Declarations: Health forms required by certain countries for entry.
4.3. Our professional assistance services consist of:
Providing clear information and guidance for completing the application forms.
Reviewing applications for completeness and accuracy before submission.
Submitting the application on your behalf to the relevant government authorities.
Providing regular updates on the application status.
Delivering the final Electronic Travel Document to you via email upon its issuance by the government.
4.4. Ancillary Services: We may offer optional services, such as an “Express/Super Express Processing Fee”, for an additional cost to prioritize the handling and submission of your application.
4.5. Important Disclaimers:
* The final decision to approve or deny any Electronic Travel Document application rests solely with the government authorities of the destination country. We do not and cannot guarantee a successful outcome.
* Government authorities may require you to provide additional information or documentation during the process.
* It is your sole responsibility to review the issued Electronic Travel Document for any errors and ensure it matches your passport details. Please contact us immediately if you identify any discrepancies.
5. Procedura di stipula del contratto
5.1. Step 1: Application and Data Provision: Select the service you require and provide accurate, complete, and up-to-date personal data. You are only obligated to furnish the data strictly necessary for the application. If you provide us with personal data of third parties (e.g., family members), you warrant that you have obtained their prior consent to do so. For more details, please see our Privacy Policy.
5.2. Step 2: Review and Payment: Choose your preferred payment method. The total cost, including our service fees and any applicable government fees, will be clearly displayed. Before confirming payment, you must tick a box to confirm you have read and accepted these Terms and our Privacy Policy.
5.3. Formalization of the Contract: The service contract is formalized once your payment is successfully processed. You will receive a confirmation email detailing the services contracted. The provision of our services commences immediately upon this confirmation, as per your express request.
6. Costi, tasse e pagamento
6.1. Tutti i costi saranno chiaramente indicati nella pagina di pagamento prima che Lei finalizzi l'acquisto. L'importo totale comprende la nostra tariffa di servizio privata e le tasse obbligatorie applicate dalle autorità governative competenti. Tutti i prezzi indicati sono comprensivi delle imposte applicabili (come IVA/VAT).
6.2. Le nostre tariffe di servizio possono essere aggiornate periodicamente. Tali modifiche non incideranno sugli ordini già confermati. Le tasse imposte dal governo sono soggette a variazioni senza preavviso, circostanza che esula dal nostro controllo.
6.3. Accettiamo i metodi di pagamento indicati sul nostro sito web. Fornendo i dati di pagamento, conferma di essere il legittimo titolare della carta o del conto di pagamento.
6.4. Non siamo responsabili di eventuali addebiti aggiuntivi, come commissioni di cambio valuta o sovrapprezzi, applicati dalla Sua banca o dall'emittente della carta.
7. Diritto di recesso (Derecho de Desistimiento)
7.1. In conformità alla normativa spagnola in materia di consumo, ha generalmente il diritto di recedere da un contratto di servizio online entro 14 giorni di calendario senza dover fornire alcuna motivazione.
7.2. EXCEPTION: This right of withdrawal does not apply to the provision of services once the service has been fully performed. Our service includes the processing and submission of your application, which typically begins immediately after your payment is confirmed, upon your express request and consent.
7.3. By accepting these Terms and confirming your payment, you expressly request the immediate commencement of our services and acknowledge that once your application processing starts and/or is submitted to the government authorities on your behalf, the service is considered ongoing/fully performed. Consequently, you will lose your right of withdrawal at that point.
8. Limitazione di responsabilità
8.1. The Company shall not be liable for circumstances beyond our reasonable control, including but not limited to:
* The approval, denial, or revocation of an Electronic Travel Document by a government authority.
* The rejection of an application due to incorrect, incomplete, or fraudulent information provided by you. * Delays in processing caused by government systems or authorities.
* Denial of entry into a destination country by immigration officials, even with a valid Electronic Travel Document.
* Refusal of boarding by an airline due to discrepancies between your travel document and passport.
8.2. La nostra responsabilità sarà strettamente limitata all'importo totale da Lei corrisposto per i nostri servizi. Non saremo responsabili per eventuali danni indiretti o consequenziali, quali voli persi, costi di alloggio o altre spese relative al viaggio.
8.3. It is the parents’ or legal guardians’ responsibility to supervise the internet usage of minors. The Company is not liable if a minor contracts our services without the necessary legal capacity.
9. Protezione dei dati
9.1. The processing of your personal data is governed by our Informativa sulla privacy, which is an integral part of these Terms.
9.2. We comply with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and the Spanish Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales (LOPDGDD).
10. Legge applicabile, risoluzione delle controversie e giurisdizione
10.1. I presenti Termini e il rapporto contrattuale tra Lei e l'Azienda saranno disciplinati e interpretati in conformità alle leggi della Spagna.
10.2. Online Dispute Resolution: In compliance with EU regulations, we inform you that the European Commission provides an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers may submit their claims through this platform.
10.3. Jurisdiction: For any disputes arising from this contract, if the Customer is a consumer residing within the European Union, the competent courts shall be those of the consumer’s place of residence or domicile. In all other cases, the parties submit to the exclusive jurisdiction of the courts and tribunals of the city of Madrid, Spain.