3 mars 2026
1. Identification du prestataire de services
The present website is owned and operated by Electronic Travel Authority SL, a company incorporated under the laws of Spain.
2. Conditions générales et acceptation de l'utilisateur
2.1. In the context of these Terms and Conditions (“Terms”), references to “we”, “us”, or “our Company” pertain to Electronic Travel Authority SL. References to “you” or “the Customer” refer to the user who formalizes a service contract with us.
2.2. Ces Conditions régissent l'utilisation de ce site web et la conclusion de contrats pour les services proposés sur celui-ci. Avant de confirmer le paiement de nos services, vous devez lire, comprendre et accepter explicitement ces Conditions.
2.3. En cochant la case d'acceptation et en confirmant le paiement, vous déclarez que vous êtes en âge légal, que vous disposez de la capacité juridique de conclure des contrats contraignants, et que vous acceptez explicitement et sans équivoque ces Conditions. Cette action formalise le contrat de service entre vous et la Société, rendant ces Conditions juridiquement contraignantes.
2.4. Notre Société se réserve le droit de réviser ces Conditions à tout moment pour tenir compte des nouvelles exigences législatives, des besoins commerciaux ou d'autres intérêts. Toute modification sera publiée sur ce site web et entrera en vigueur immédiatement. La version des Conditions applicable à votre contrat sera celle que vous avez acceptée au moment de l'achat.
2.5. Ces Conditions sont en permanence accessibles sur ce site web pour consultation. Pour toute demande, vous pouvez contacter notre Service client via l'adresse e-mail fournie à la section 1.
2.6. Le contrat de service peut être exécuté dans n'importe quelle langue disponible sur ce site web. En cas de divergence ou de conflit entre différentes versions linguistiques, la version dans laquelle le service a été initialement contracté sera considérée. Pour l'interprétation juridique dans le cadre de la juridiction espagnole, la version espagnole prévaudra.
3. Autorisations professionnelles
3.1. Canadian Immigration Services: Our Company includes a Regulated Canadian Immigration Consultant (RCIC) who is a member in good standing of the College of Immigration and Citizenship Consultants (CICC). An RCIC is an authorized representative under Canadian law legally permitted to provide advice and representation on Canadian immigration and citizenship matters.
3.2. Australian Immigration Services: Our Company is associated with and utilizes the services of a Registered Migration Agent (RMA) who is registered with the Office of the Migration Agents Registration Authority (OMARA) in Australia (MARN available upon request). This authorizes us to provide immigration assistance and services for visa applications to Australia in accordance with the Australian Migration Act 1958 and its regulations.
3.2. UK Immigration Services: Our Company includes a qualified Solicitor who is regulated by the Solicitors Regulation Authority (SRA) in the United Kingdom (SRA ID available upon request). This authorises us to provide legal assistance and services for visa and ETA applications to the UK in accordance with the Immigration Act 1971 and current UK Immigration Rules.
4. Description de nos services
4.1. Ce site web est possédé et exploité par une agence privée et n'est pas affilié à, approuvé par ou faisant partie d'aucun gouvernement.
4.2. Our primary service is to provide professional assistance and processing (“our Services”) to facilitate the acquisition of Electronic Travel Documents (“your order”) for foreign nationals.
These services include:
Electronic Travel Authorizations (e.g., ETA, ESTA, e-Visa): Official documents processed by the Immigration Authorities of the destination country.
Travel Health Declarations: Health forms required by certain countries for entry.
4.3. Our professional assistance services consist of:
Providing clear information and guidance for completing the application forms.
Reviewing applications for completeness and accuracy before submission.
Submitting the application on your behalf to the relevant government authorities.
Providing regular updates on the application status.
Delivering the final Electronic Travel Document to you via email upon its issuance by the government.
4.4. Ancillary Services: We may offer optional services, such as an “Express/Super Express Processing Fee”, for an additional cost to prioritize the handling and submission of your application.
4.5. Important Disclaimers:
* The final decision to approve or deny any Electronic Travel Document application rests solely with the government authorities of the destination country. We do not and cannot guarantee a successful outcome.
* Government authorities may require you to provide additional information or documentation during the process.
* It is your sole responsibility to review the issued Electronic Travel Document for any errors and ensure it matches your passport details. Please contact us immediately if you identify any discrepancies.
5. Processus de conclusion du contrat
5.1. Step 1: Application and Data Provision: Select the service you require and provide accurate, complete, and up-to-date personal data. You are only obligated to furnish the data strictly necessary for the application. If you provide us with personal data of third parties (e.g., family members), you warrant that you have obtained their prior consent to do so. For more details, please see our Privacy Policy.
5.2. Step 2: Review and Payment: Choose your preferred payment method. The total cost, including our service fees and any applicable government fees, will be clearly displayed. Before confirming payment, you must tick a box to confirm you have read and accepted these Terms and our Privacy Policy.
5.3. Formalization of the Contract: The service contract is formalized once your payment is successfully processed. You will receive a confirmation email detailing the services contracted. The provision of our services commences immediately upon this confirmation, as per your express request.
6. Coûts, taxes et paiement
6.1. Tous les coûts seront clairement affichés sur la page de paiement avant de finaliser votre achat. Le montant total inclut nos frais de service privé et les frais obligatoires facturés par les autorités gouvernementales compétentes. Tous les prix affichés incluent les taxes applicables (telles que la TVA/IVA).
6.2. Nos frais de service peuvent être mis à jour périodiquement. Ces modifications n'affecteront pas les commandes qui ont déjà été confirmées. Les frais imposés par le gouvernement peuvent changer sans préavis, ce qui échappe à notre contrôle.
6.3. Nous acceptons les méthodes de paiement spécifiées sur notre site web. En fournissant les détails de paiement, vous confirmez que vous êtes le titulaire légitime de la carte ou du compte de paiement.
6.4. Nous ne sommes pas responsables de frais supplémentaires, tels que les frais de change ou les surcharges, imposés par votre banque ou émetteur de carte.
7. Droit de rétractation
7.1. Conformément à la loi espagnole sur la protection des consommateurs, vous avez généralement le droit de vous retirer d'un contrat de service en ligne dans un délai de 14 jours civils sans donner de raison.
7.2. EXCEPTION: This right of withdrawal does not apply to the provision of services once the service has been fully performed. Our service includes the processing and submission of your application, which typically begins immediately after your payment is confirmed, upon your express request and consent.
7.3. By accepting these Terms and confirming your payment, you expressly request the immediate commencement of our services and acknowledge that once your application processing starts and/or is submitted to the government authorities on your behalf, the service is considered ongoing/fully performed. Consequently, you will lose your right of withdrawal at that point.
8. Limitation de responsabilité
8.1. The Company shall not be liable for circumstances beyond our reasonable control, including but not limited to:
* The approval, denial, or revocation of an Electronic Travel Document by a government authority.
* The rejection of an application due to incorrect, incomplete, or fraudulent information provided by you. * Delays in processing caused by government systems or authorities.
* Denial of entry into a destination country by immigration officials, even with a valid Electronic Travel Document.
* Refusal of boarding by an airline due to discrepancies between your travel document and passport.
8.2. Notre responsabilité sera strictement limitée au montant total que vous avez payé pour nos services. Nous ne serons pas responsables de tous les dommages indirects ou consécutifs, tels que les vols perdus, les frais d'hébergement ou autres dépenses liées aux voyages.
8.3. It is the parents’ or legal guardians’ responsibility to supervise the internet usage of minors. The Company is not liable if a minor contracts our services without the necessary legal capacity.
9. Protection des données
9.1. The processing of your personal data is governed by our Politique de confidentialité, which is an integral part of these Terms.
9.2. We comply with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and the Spanish Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales (LOPDGDD).
10. Loi applicable, résolution des litiges et juridiction
10.1. Ces Conditions et la relation contractuelle entre vous et la Société seront régies par et interprétées conformément aux lois de l'Espagne.
10.2. Online Dispute Resolution: In compliance with EU regulations, we inform you that the European Commission provides an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers may submit their claims through this platform.
10.3. Jurisdiction: For any disputes arising from this contract, if the Customer is a consumer residing within the European Union, the competent courts shall be those of the consumer’s place of residence or domicile. In all other cases, the parties submit to the exclusive jurisdiction of the courts and tribunals of the city of Madrid, Spain.