Application received

Thank you for submitting your eTA application

Our team has received your Canada eTA application and started the review. We appreciate your trust and will keep you updated by email.

What happens next

  • Application review Our specialists are reviewing your submission for accuracy and completeness. Processing times vary based on individual circumstances and government workload.
  • Possible follow-up If we need additional information or supporting documents, we will contact you by email. Please check your inbox — including your spam or junk folder — over the next few days.
  • Decision notification Once a decision has been made on your eTA, you will receive a separate email with the outcome and next steps for your travel to Canada.
  • Keep this email handy Save the confirmation email we sent you. It contains your reference details and is the fastest way for our support team to find your application.

Need help with your application?

If you have any questions or want to make a change to a submission you’ve already sent, our support team is available 24/7 by email at support@electronic-travel-authority.com. Please include your full name and the email address you used when you applied so we can locate your application quickly.

You can also reach us through our contact page or browse the frequently asked questions for immediate answers.

Need to submit another application?

Travelling with family or friends? Each traveller needs their own eTA linked to their individual passport.

Start a new application →